Detail

Are you struggling with Zoho Desk's default ticket assignment system that doesn't differentiate between online and offline agents? By default, Zoho Desk's round-robin assignment distributes tickets to all agents, regardless of their online status, leading to delays in response times and inefficient support operations.

We offer a custom Deluge script solution that addresses this issue by ensuring tickets are assigned only to agents who are currently online. This targeted approach not only prevents tickets from being assigned to unavailable agents but also significantly boosts your support team's efficiency. With our solution, you can enhance your customer service experience by ensuring timely responses and optimal workload distribution among your online agents.